Resort Services Coordinator, Mt Buller
Position: Resort Services Coordinator, Mt Buller
Classification: Fixed Term Contract, Variable Hours
Reports to: Resort Services Manager, Mt Buller
PRIMARY JOB PURPOSE
DWA is seeking a dynamic team player, who is passionate about Adaptive Snowsports to join our Resort Services Program at Mt Buller Snow Resort. An essential part of this role is the provision of on-snow support to our members, and involves significant manual handling related to equipment such as sit-skis and other adaptive snow equipment, as well as working closely with members with a range of disabilities
The role’s objectives are:
The timely and professional implementation, administration, and delivery of Disabled Wintersport ‘s adaptive snowsport resort services programs and associated activities
The promotion of DWA resort service programs at Resort and the facilitation of the development of winter sports for people with disability
Ensuring that resort service programs are managed professionally and to an agreed strategy and budget
DWA VALUES
KEY RESPONSIBILITIES
The Resort Services Coordinator is primarily an on-snow role that involves management of and occasionally provision of adaptive snowsport guide services where required.
Coordinate and liaise with DWA management, disability organisations, alpine area Resort Management Boards, Ski Lift companies, Snowsports Schools and members to plan and facilitate the efficient operation of the DWA Winter Season resort services programs
Coordinate and deliver, within allocated budget, all approved activities within the Alpine region including performance and administrative reporting requirements as directed by the DWA Manager
Liaise with current adaptive snowsports Guides and engage and recruit potential Guides to support an increase in Guides volunteering for DWA
Manage and develop, and assist with the training of the volunteer Guides Manage Guide booking and rostering (assessment of Guide to participant suitability and availability, in conjunction with DWA Head Office as required).
Provide support to the DWA Camps program where required
Oversee and monitor DWA Adaptive equipment ensuring all equipment remains safe and fit for purpose operationally, or reporting to DWA Management any unsafe equipment
Ensure equipment repairs and maintenance requirements are identified and undertaken, and stock levels are monitored and recommendations for additional and replacements items are made to DWA management
Welcome, orientate, and farewell members on resort service programs either directly or as delegated to other DWA volunteer guides.
Allocate DWA supplied clothing and adaptive equipment to DWA Guides and members on resort services programs
Attend staff meetings including regular teleconferences
Proactively promote a culture of safe working practices and the implementation of risk management processes
RELATIONSHIPS
Internal Relationships
DWA Staff
DWA Volunteers
DWA Members
External Relationships
Ski Resorts
External Organisations
eXPERIENCE AND ATTRIBUTES
The successful applicant must at minimum be a Level 1 DWA Adaptive Snowsport guide, but Level 2 is preferred. If the person is not yet fully trained, they are able to be trained up to level 2 across all aspects of DWA guiding.
Knowledge and experience of the Australian Ski Industry is required
Knowledge and experience of adaptive wintersport in all its forms, particularly the alpine discipline.
Knowledge and experience of your primary resort is highly desirable, including an understanding of the stakeholders as pertinent to DWA
Knowledge of risk management principles and their application in an Alpine environment is required
Practical experience with volunteer recruitment, retention, and training initiatives is desirable
Experience in facilitating event programs is desirable.
Understanding of and empathy for the range of disabilities
Child Safeguarding. Must have experience of working with children and be able to demonstrate appropriate behaviours for engaging with children
Willingness to work as part of a team, upholding the core values of DWA – including integrity, respect, collaboration, accountability, compassion, understanding and fairness
HOURS OF WORK AND REMUNERATION
Fixed term, variable hours
May up to 8 hours per week, on timesheet
June – September up to 22.8 hours per week, on timesheet
Paid on Timesheet at $32 per hour plus superannuation
Closing Date: 5pm (AEDT) 2 April 2025. Please email a copy of your CV along with a cover letter of no more than 2 pages to:
Rick Hastie
CEO, Disabled Wintersport Australia
